Refunds & Returns

We currently ship within the United States.

Orders are typically processed within 3 business days.

• Shipping rates: calculated at purchase

• Delivery timeframe: depends on the shipping service selected at checkout

• You will receive confirmation once your order has been dispatched

• Orders are processed Monday–Friday, excluding holidays

We are not responsible for orders once they have been delivered to the shipping address provided at checkout, including where third-party shipping or forwarding services are used.

If you have questions about shipping, please contact us before placing your order.

Eligable Returns

You may return or exchange a product within 14 days of delivery.

To be eligible for a return, items must be unused, unopened, and in their original packaging, in the same condition that you received them. You will also need to provide a receipt or proof of purchase.

For hygiene and safety reasons, we cannot accept returns on opened or used skincare products.

Returns Shipping

You are responsible for the cost of return shipping. In some cases, we may provide a return shipping label, and the cost will be deducted from your refund.

To Start a Return or Exchange

Please contact us at info@roseskincareproducts.com (preferred) or by phone at +1 (800) 203-2889, and we will provide instructions on how to return your item.

You must contact us within 14 days of receiving your order.

Returns must be approved in advance. We are unable to process returns or issue refunds for items sent back without prior contact.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.

We reserve the right to refuse returns or refunds in cases of suspected misuse or abuse of our returns policy.

For additional information, please refer to our Terms & Conditions.

Non-Returnable Items

We do not accept returns on gift cards or opened/used products.

Missing Orders

If your order has not arrived within 14 days of dispatch, please contact us. We will investigate and advise you on the next steps.

Damaged or Incorrect Orders

Please inspect your order upon delivery and contact us as soon as possible if a product is defective, damaged, or if you receive the wrong item(s). We may request photos of damaged items to assist with our investigation.

We will arrange a replacement or appropriate resolution.

We know how personal skincare can be, and how challenging it can be to find products that work well for your skin. Our team is available to discuss your skincare needs ahead of purchase.

While we are unable to accept returns on opened or used products, we’re always happy to help. If a product doesn’t work for you, please get in touch so we can understand your experience and provide guidance on how to get the best results.

If we’re unable to find a solution, we’ll discuss appropriate next steps, including exchange options where applicable.

If you have any questions, we’re here to help. You can reach us using the details below:

• Contact page: https://RoseSkinCareProducts.com/contact
• Phone: +1 (800) 203-2889
• Email: info@roseskincareproducts.com